Issues and solutions

Error: "oops, an error occurred" appears when loading the WipeCenter page
This error can be related due a stopped or frozen service of the WipeCenter. Please make sure you have a terminal opened with the WipeCenter service runnin...
Mon, 15 Mar, 2021 at 12:27 PM
Service of WipeCenter cannot be start (RUNNING_PID message)
If you try to start the WipeCenter service (./start) and below message will be shown, you need to delete the RUNNING_PID file. Please open file manager ...
Mon, 15 Mar, 2021 at 12:27 PM
WipeCenter Service will not start
If the service does stops running after starting it might be due other running java service on the background. Please open terminal and give below comma...
Mon, 15 Mar, 2021 at 12:28 PM
WipeCenter access via another computer
If you need to download erasure reports from the WipeCenter for example to email those to your customer, it might be possible for you to access the WipeC...
Mon, 15 Mar, 2021 at 12:28 PM
Does YouWipe have an online WipeCenter solution?
Yes, we have a cloud solution available. This will send the reports to the our cloud. Licenses control will also be handled from the cloud.  For this each ...
Mon, 15 Mar, 2021 at 12:29 PM
Auto Backup for the database
We have the option to run auto backups of the database if you are running this with the default PostgreSQL. The backup can be stored on any location of...
Mon, 15 Mar, 2021 at 12:29 PM
WipeCenter Database Backup
Database backup   We recommend to regularly backup the database in PostgreSQL, using pgAdmin. Please find backup instructions below:   https://www...
Mon, 15 Mar, 2021 at 12:30 PM