If you encounter any kind of issue while using the YouWipe software please see our FAQ if the solution is already there. We might be known to it and have a solution or workaround for it.
If not, please submit a ticket and make a description on how the issue occurred and how we might reproduct it.
Photo's of the screen/error are always helpful and might speed up the support case.
On the bottom of this topic you find a list of information we need.
Also, always try to add a debug log.
To create a Debug log pleace do the following:
- add an USB stick to the machine with the issue. Do not use any bootable USB stick.
- Press CTRL + ALT + i at the same time.
- Wait around 20 seconds.
- Remove the USB stick and send us or add the files that are save on this USB stick.
What do we need to give the best and fast support:
- Debug log, preferably per model that has the issue.
- Description on how it happend.
- Does it happen with only 1 machine or more machines?
- Are those machines the same brand/model?
- Add Brand and Model of the machine to the ticket.
- Add what you have done to get it working.
- Photo('s) and/or videa('s) of the error/issue.
- Any information that could help us.