If you encounter any kind of issue while using the YouWipe software we will need an debug log.

To create one pleace do the following: 

  • add an USB stick to the machine with the issue. Do not use any bootable USB stick. 
  • Press CTRL + ALT + i at the same time.
  • Wait around 20 seconds.
  • Remove the USB stick and send us the files that are save on this USB stick. 

You can send them to help@youwipe.com or if you have an open ticket on that case, please add them to this ticket. 

If this is a new case also try to explain how the issues got found and/or how we can reproduce it. 

Photo's of the screen are always helpful.