If you encounter any kind of issue while using the YouWipe software we will need an debug log.
To create one pleace do the following:
- add an USB stick to the machine with the issue. Do not use any bootable USB stick.
- Press CTRL + ALT + i at the same time.
- Wait around 20 seconds.
- Remove the USB stick and send us the files that are save on this USB stick.
You can send them to firstname.lastname@example.org or if you have an open ticket on that case, please add them to this ticket.
If this is a new case also try to explain how the issues got found and/or how we can reproduce it.
Photo's of the screen are always helpful.